Frequently Asked Questions

Find answers to common questions about our products, orders, and services

Products & Authenticity

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Pre-Orders & Limited Editions

Account & Privacy

General Questions

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Frequently Asked Questions

Products & Authenticity

Are all models officially licensed and authentic?

What scale are the models?

Do models come in their original packaging?

Can I request a specific model that's not listed?

Orders & Payment

What payment methods do you accept?

When will I be charged for my order?

Can I modify or cancel my order?

Do you offer gift wrapping?

Shipping & Delivery

How long does shipping take?

Do you offer free shipping?

Do you ship internationally?

How are items packaged for shipping?

Can I track my order?

Returns & Exchanges

What is your return policy?

Can I return a limited edition item?

How long does it take to receive a refund?

What if my item arrives damaged?

Pre-Orders & Limited Editions

How do pre-orders work?

Can I cancel a pre-order?

How are limited edition items numbered?

Will limited edition items be restocked?

Account & Privacy

Do I need an account to place an order?

How is my personal information protected?

How can I update my account information?

General Questions

How can I contact customer service?

Do you have a physical store?

Do you offer bulk or wholesale pricing?

How do I care for my die-cast models?

Still Have Questions?

Frequently Asked Questions

Products & Authenticity

Are all models officially licensed and authentic?

What scale are the models?

Do models come in their original packaging?

Can I request a specific model that's not listed?

Orders & Payment

What payment methods do you accept?

When will I be charged for my order?

Can I modify or cancel my order?

Do you offer gift wrapping?

Shipping & Delivery

How long does shipping take?

Do you offer free shipping?

Do you ship internationally?

How are items packaged for shipping?

Can I track my order?

Returns & Exchanges

What is your return policy?

Can I return a limited edition item?

How long does it take to receive a refund?

What if my item arrives damaged?

Pre-Orders & Limited Editions

How do pre-orders work?

Can I cancel a pre-order?

How are limited edition items numbered?

Will limited edition items be restocked?

Account & Privacy

Do I need an account to place an order?

How is my personal information protected?

How can I update my account information?

General Questions

How can I contact customer service?

Do you have a physical store?

Do you offer bulk or wholesale pricing?

How do I care for my die-cast models?

Still Have Questions?