Effective Date: February 2026
Vero Models | www.veromodels.com | info@veromodels.com
This policy applies to all purchases made through www.veromodels.com, including:
Orders may be shipped within the United Arab Emirates (UAE) and the Gulf Cooperation Council (GCC).
All payments made by customers for custom sourcing and pre-orders are strictly for the purchase and supply of goods and related commercial services. The Company does not provide investment, brokerage, or fund management services, nor does it invest or manage funds on behalf of customers.
This policy is designed in accordance with applicable UAE consumer protection and e-commerce regulations. Nothing in this policy limits mandatory consumer rights under applicable law.
For clarity, our products fall into the following categories:
Each category is subject to the terms below.
A 10% non-refundable deposit is required to secure a pre-order. The remaining balance must be paid once the item is released by the manufacturer and received by us, prior to shipment.
The 10% pre-order deposit is non-refundable in cases including (but not limited to):
The deposit covers sourcing, reservation, and supplier commitments.
Manufacturer release dates are estimates only and may change without notice. Delays, allocation changes, packaging variations, or minor specification differences do not entitle the customer to cancel or reclaim the deposit.
If a pre-ordered item is permanently cancelled by the manufacturer and we are unable to supply the item:
Full payment is required upfront before sourcing begins. Once sourcing has commenced, the order cannot be cancelled.
Custom-sourced orders are non-refundable and non-returnable, including for:
Available information, photos, and condition notes are shared prior to purchase. By confirming payment, the customer accepts the stated condition.
Used or pre-owned models may:
All known issues are clearly disclosed in the product description. Product photos form part of the description.
Used / pre-owned items are sold as described and are non-refundable, except where the item received is materially different from the listing or contains a major undisclosed defect.
For new, in-stock items only:
As part of our quality assurance and order verification process, we may, at our discretion:
This process:
Items opened for quality checks are still considered new, unless clearly stated otherwise in the product description. Packaging opened for quality inspection does not qualify as a defect and is not a valid reason for return or refund.
If an item arrives damaged, defective, incorrect, or incomplete, the customer must notify us:
Where confirmed as our responsibility, we may offer (at our discretion):
The following are not considered defects:
For GCC orders:
We shall not be held liable for delays, inability to supply, or changes to orders resulting from circumstances beyond our reasonable control, including but not limited to:
In such cases, we will act in good faith to provide a reasonable resolution, which may include revised timelines, alternative options, store credit, or refunds where legally required.
As a specialised collectibles business, situations may arise that are not explicitly covered in this policy. We reserve the right to assess such cases fairly and reasonably, in good faith, while complying with applicable law.
We reserve the right to refuse refunds or returns where items show signs of use, alteration, tampering, or where we reasonably believe the policy is being abused.
By placing an order on our website, the customer confirms that they have read, understood, and agreed to this policy, including:
